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Privacy

The person responsible for data processing is:
Christian Fiala
Burgwegerstrasse 57
4923 Lohnsburg
Austria
office@ergomoebel.at

Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is called up, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on its servers. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

2. Data processing for contract processing, contacting and when opening a customer account.

We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data to process the contract, or to process your contact and you can not send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO.Insofar as you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by choosing to open a customer account, we will use your data for the purpose of opening a customer account. For more information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, please refer to the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

We use merchandise management systems of external service providers for order and contract processing. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

3. Data processing for the purpose of shipment handling

For the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to do so during or after your order, we will disclose your personal data on the basis of this consent in accordance with Art. 6 Para. 1 p. 1 lit. a DSGVO your e-mail address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination.The consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

DPD Direct Parcel Distribution Austria GmbH
Worker alley 46
2333 Leopoldsdorf
Austria

4. Data processing for payment processing

We process your data for the purpose of payment processing. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b GDPR.

4.1 Data processing for the purpose of fraud prevention and optimization of our payment processes

Where applicable, we provide our service providers with additional data, which they use together with the data necessary to process the payment as our processors for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, processing of contested payments, accounting support). This serves according to Art. 6 para. 1 p. 1 lit. f DSGVO to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests.

4.2 Involvement of collection service providers

We will pass on your data to a commissioned collection service provider if our payment claim has not been settled despite a previous reminder. In this case, the debt is collected directly by the collection service provider. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO and the protection of our legitimate interests in an effective assertion or enforcement of our payment claim pursuant to Art. 6 Para. 1 p. 1 lit. f GDPR.

5. Advertising by e-mail, mail

5.1 E-mail newsletter with registration

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO to be sent.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

5.2 E-mail newsletter without registration and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of § 7 para. 3 UWG to regularly send offers for similar products to those already purchased from our range by e-mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which outweigh our interests in the context of a balancing of interests.

You can object to this use of your e-mail address at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

5.3 Sending evaluation requests by e-mail

If you give us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use your e-mail address for the request to submit a rating of your order via the rating system used by us. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the evaluation request.

The evaluation requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

5.4 Postal advertising and your right to object

In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in an advertising approach to our customers, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.

6. Cookies and other technologies

General information

In order to make the visit to our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser on your next visit (persistent cookies).

We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. Within the framework of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR.

In addition, we use technologies to comply with legal obligations to which we are subject (e.g., to be able to demonstrate consent to the processing of your personal data) and for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

The cookie settings for your browser can be found at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you consent to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of cookies and other technologies for web analytics and advertising purposes.

Insofar as you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use the following cookies and other third-party technologies on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. For more information about your revocation options, see the section “Cookies and other technologies”. For more information, including the basis of our collaboration with each vendor, see the individual technologies. If you have any questions about the Providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

Use of Google services

We use the technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), as described below. The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google’s servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, the data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. Further information about data processing by Google can be found in the Privacy policy of Google.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address will not be merged with other data from Google. Data processing is carried out on the basis of an agreement on commissioned processing by Google.

Google reCAPTCHA

For the purpose of protection against misuse of our web forms as well as against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information as well as information about your use of our website) and carries out an analysis of your use of our website by means of a so-called JavaScript as well as cookies. In addition, other cookies stored by Google services in your browser are evaluated. No personal data is read out or stored from the input fields of the respective form.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and subsequently processed by Google only when you play a video.

8. Integration of the Trusted Shops Trustbadge

To display our Trusted Shops seal of approval and any reviews collected, as well as to offer Trusted Shops products to buyers after they have placed an order, the Trusted Shops trust badge is integrated on this website.

This serves to protect our legitimate interests in optimal marketing, which outweigh our interests in the context of a balancing of interests, by enabling secure purchasing in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The trust badge is provided by a CDN provider (content delivery network) as part of order processing. Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. You can find more information on the data protection of Trusted Shops GmbH here.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data is stored in a security database for the analysis of security anomalies. The log files are automatically deleted no later than 90 days after creation.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you, as a buyer, are already registered for product use is checked automatically on the basis of a neutral parameter, the e-mail address hashed by cryptological one-way function. The e-mail address is converted into this hash value, which cannot be decrypted by Trusted Shops, before it is transmitted. After checking for a match, the parameter is automatically deleted.

This is necessary for the fulfillment of our and Trusted Shops’ overriding legitimate interests in the provision of the buyer protection linked to the specific order in each case and the transactional evaluation services in accordance with the German Data Protection Act. Art. 6 par. 1 p. 1 lit. f DSGVO required. Further details, including the objection, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.

9. Social Media

9.1 Social Plugins from Facebook, Instagram, Addthis

Social buttons from social networks are used on our website. These are merely integrated into the page as HTML links, so that no connection is yet established with the servers of the respective provider when our website is called up. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser There you can, for example, click the Like or Share button.

9.2 Our online presence on Facebook, Instagram, Youtube

Insofar as you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These may be used, for example, to serve advertisements within and outside the platforms that are presumed to match your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and settings options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook Fanpage is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. For more information (Insights data information), please see here.

Instagram is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. For more information (Insights data information), please see here.

YouTube is an offer of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

9. online-job-applications/publication-of-job-advertisements

We offer you the possibility to apply for a job through our website. For these digital applications, your applicant and application data will be collected and processed electronically by us for the purpose of handling the application process. The legal basis for this processing is § 26 para. 1 p. 1 BDSG in conjunction with. Art. 88 para. 1 GDPR.

If an employment contract is concluded after the application process, we will store the data you provided during the application in your personnel file for the purpose of the usual organizational and administrative process – this, of course, in compliance with the more extensive legal obligations. The legal basis for this processing is also § 26 para. 1 p. 1 BDSG in conjunction with. Art. 88 para. 1 GDPR.

The deletion of the personal data provided by you will take place automatically after six months if your application is rejected. This does not apply if longer storage is necessary due to legal requirements (for example, the duty of proof under the General Equal Treatment Act) or if you have expressly consented to longer storage in our database of interested parties. The legal basis in this case is Art. 6 para. 1 lit. f) DSGVO and § 24 para. 1 No. 2 BDSG. Our legitimate interest lies in the legal defense or enforcement.

If you expressly consent to a longer storage of your data, e.g. for your inclusion in a database of applicants or interested parties, the data will be processed on the basis of your consent. The legal basis is then Art. 6 para. 1 lit. a) GDPR. However, you can of course withdraw your consent at any time in accordance with Art. 7 para. 3 DSGVO by declaration to us with effect for the future.

10. Contact options and your rights

As a data subject, you have the following rights:

  • in accordance with Art. 15 DSGVO the right to request information about your personal data processed by us to the extent specified therein;
  • in accordance with Art. 16 DSGVO the right to demand the correction of incorrect or completion of your personal data stored by us without delay;
  • in accordance with Art. 17 DSGVO the right to request the deletion of your personal data stored by us, unless the further processing
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • is necessary for reasons of public interest oro to assert, exercise or defend legal claims;
  • in accordance with Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you object to its erasure;
    • we no longer need the data, but you need them to assert, exercise or defend legal claims, or
    • you have objected to the processing pursuant to Art. 21 DSGVO;
  • in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  • the right to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.

Right of objection

Insofar as we process personal data as explained above in order to protect our legitimate interests which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Insofar as processing is carried out for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will no longer process your personal data for this purpose.